Biplab Das 
A recent survey by U.S. non-profit organization Consumer Reports has unveiled persistent challenges in the reliability of electric vehicles (EVs), notably related to charging and battery issues. Despite the increasing adoption of EVs globally, the survey indicates that, on average, new EVs face 79% more problems than their gasoline-powered counterparts. The findings raise questions about the maturity of EV technologies and highlight potential areas for improvement.
Key findings and comparative analysis
According to the 2023 Annual Auto Reliability survey, hybrid vehicles exhibited fewer issues compared to gasoline-powered vehicles, while plug-in hybrids faced a notable 146% increase in problems. Electric pickups emerged as the least reliable among EVs. In a comprehensive ranking spanning 19 categories, compact cars, sports cars, and small pickups were identified as some of the most reliable segments.
Consumer Reports’ Senior Director of Auto Testing, Jake Fisher, highlighted that traditional automakers are navigating relatively unfamiliar terrain with EV technologies, particularly in areas such as batteries, charging infrastructure, and electric motors. Fisher suggested that, given the evolving nature of EV technology in North America, consumers might find leasing EVs a prudent option.
Brand rankings and Tesla’s position
The survey evaluated Tesla at 14th place, specifically citing concerns related to body hardware, paint and trim, and the climate system used in its electric vehicles. Despite these challenges, Tesla secured the second-best position among U.S. automakers, with General Motors’ Buick leading the rankings in terms of vehicle reliability. Notably, Tesla received positive feedback in categories such as the motor, charging technology, and battery.
Industry landscape and Asian carmakers’ dominance
The survey’s brand rankings showcased Asian carmakers’ dominance, with Lexus securing the top position and Toyota following closely in second place. In contrast, Mercedes-Benz and Stellantis’ Chrysler brands were ranked 29th and 30th, underscoring the varied performance within the industry.
Survey methodology and consumer priorities
Consumer Reports’ survey covered 20 problem areas, including engine, electric motors, transmission, and in-car electronics. The data encompassed over 330,000 vehicles spanning model years from 2000 to 2023, incorporating insights from newly introduced 2024 models. Marta Tellado, President and CEO of Consumer Reports, emphasized that, despite the transformative shifts in the auto industry, consumers consistently prioritize safety and reliability when choosing vehicles.
As the automotive landscape undergoes significant changes, addressing reliability concerns in EVs remains pivotal for fostering consumer confidence and ensuring the sustained growth of electric mobility.
